Water softener replacement in Germantown, sized for today's water
When a Germantown softener wears out, size the replacement for today's water. The Village's 24-grain average dates from a 2018 sampling; the test at your tap happens on install day.
Call (262) 829-5961Mon to Fri, 7am to 5pmSigns the water is hard again
At this hardness, glasses dry with spots, fixtures pick up a film, and the water heater collects scale out of sight. When the spots and film return, so has the hardness.
At an average of 24 grains, unsoftened Germantown water is very hard by the US Geological Survey's scale, more than twice the 10.5-grain line. A replacement simply puts a working softener back between that water and your taps.
Out with the old, in the same visit
The plumber unhooks the old softener and carries it out first, then sets the new one by the main line with its brine tank, plumbs in the bypass, and runs the drain line so it empties into a drain across an air gap, and finishes by fitting the kitchen sink's reverse-osmosis faucet.
Your water is tested before the old unit comes out, and the visit ends with a retest at the tap that has to show zero hardness.
Sizing for today's water, not 2018's
On the call we take your address, how big the household is, and where the main line and the existing softener are, then work out the replacement's size and quote you one number.
For a Germantown address the Village's 24-grain average is where sizing starts. The install-day tap test is the check against that average.
If the 2018 average and your tap reading differ, the tap reading is the one that describes your house. Nobody needs to see the old unit beforehand; where it sits is enough.
Common questions
Do I need to take the old softener out myself?
No. Taking it out is the plumber's first job on install day. Leave it where it is, and say where it sits when you call.
Can the new softener go in the old one's spot?
A softener needs the main line close by, plus a drain and an outlet, so the old unit's spot is the first place to look. Tell us where it is on the call.
Does a replacement still come with the kitchen faucet?
Yes. The kitchen faucet with reverse osmosis is part of the package whether the softener is your first or a replacement.